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Delivery & Returns
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Delivery & Returns |
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Every order you place with will be delivered direct to your door. Orders are handled by a specialist home delivery courier service, so speed and security are guaranteed.
UK delivery is FREE, no matter how small or large your order.
Delivery to the Scottish Western Isles, Northern Ireland, Eire, Isle of Man and Isle of Wight are subject to a surcharge depending on the item. Please contact a customer services representative who will confirm the cost of delivery to these destinations.
Deliveries are made as quickly as possible, usually within 3-8 weeks, however, some items are marked clearly as Express Delivery and some items have longer delivery timescale, we will do our best deliver these items as soon as possible, many times delivery is significantly earlier than the stated period.
The customer will be contacted prior to delivery to arrange a convenient time.
On the rare occasion where an item is damaged in transit we will of course offer to replace this item immediately. Please ensure that you inspect the parcels carefully for transit damage before signing. This is absolutely crucial as we are unable to replace any damaged goods which have not been signed for as such.
There is a section on the order form for special delivery instructions, please feel free to use this section to let us know if you have special requirements
RETURNS POLICY
We want you to be delighted with your purchase. Once you receive your furniture you have seven days to decide if you wish to return it. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged a collection which will be deducted from your refund.
Please note that all items must be returned in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and further charge may be levied to cover cost of failed collection.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Please note there is a 50% cancellation/returns fee on selected items of leather upholstery unless the order is cancelled within 1 week. Such items are clearly marked.
Mattresses can only be returned if they are unopened. Mattresses, which have been opened and slept on, cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
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